Privacy Policy
Last Updated: 13 October 2026
Welcome to Sakhi Beauty Concepts (“we”, “our”, “us”). We are committed to protecting your privacy and safeguarding your personal information when you visit or make a purchase through our website, www.sakhibeautyconcepts.com.
Sakhi Beauty Concepts provides salon and spa tools, professional beauty equipment, massage equipment, Hydra Facial Machines, haircutting and styling accessories, salon essentials, and related products from multiple brands.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our website, create an account, purchase products, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information for the relevant purpose.
1. Information We Collect
We may collect the following categories of information, depending on how you interact with our website.
1.1 Personal Information
When you register an account, place an order, submit an enquiry, or contact our support team, we may collect:
Full name
Email address
Mobile number and contact details
Billing and shipping addresses
Account login information
Order history and transaction details
Information you provide in customer support requests, product enquiries, or feedback
Please do not submit sensitive personal information through general enquiry forms unless it is specifically required and requested through an appropriate channel.
1.2 Order and Transaction Information
When you purchase products through our website, we may collect information relating to your orders, including:
Products purchased, quantities, and order value
Billing and delivery information
Order confirmations and invoices
Payment status and transaction references
Shipping, delivery, return, refund, and warranty information
Payments may be processed through third-party payment gateways. We generally do not store complete payment card details on our website. Payment information is handled in accordance with the relevant payment provider’s processes and policies.
1.3 Technical and Usage Information
When you browse our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device and operating system information
Pages visited and products viewed
Referring website or source
Approximate location derived from technical information
Website interactions, session information, and diagnostic data
We use this information to maintain website functionality, understand shopping behaviour, improve performance, and help prevent fraudulent or unauthorised activity.
1.4 Communication Information
If you contact us by email, telephone, WhatsApp, contact form, or another communication channel, we may retain the information you provide to respond to your request and maintain relevant customer service records.
2. How We Use Your Information
We use personal information for legitimate business purposes, including:
Processing and fulfilling orders
Arranging shipping and delivery
Managing customer accounts and order histories
Responding to product enquiries and recommending suitable products
Providing after-sales assistance, warranty support, and order updates
Processing eligible cancellations, returns, and refunds
Communicating important information about purchases or changes to our services
Improving website navigation, product discovery, and shopping experience
Understanding website traffic and evaluating marketing performance
Detecting fraud, preventing abuse, and protecting website security
Complying with applicable legal, tax, accounting, and regulatory obligations
We will process your personal information only for purposes supported by an applicable legal basis, including consent where required.
3. Marketing Communications
With your consent where required, we may use your contact information to send promotional emails, product updates, special offers, new-arrival announcements, and information about salon and spa essentials.
You may opt out of promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Even if you opt out of marketing communications, we may continue to send essential service messages relating to your orders, payments, deliveries, account security, or other necessary transactions.
We will not treat your purchase or account registration as blanket consent to unrelated promotional communications where separate consent is required.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality and improve your shopping experience.
These technologies may be used to:
Keep products in your shopping cart
Maintain account sessions and remember relevant preferences
Understand website traffic and visitor behaviour
Measure advertising and campaign performance
Improve website security and performance
Support personalised content or advertising, where enabled and permitted
Some cookies may be set by third-party services integrated into our website, such as analytics, advertising, payment, or customer support providers.
You can manage cookies through your browser settings and, where provided, our cookie preference controls. Disabling certain cookies may affect features such as login, shopping cart functionality, or checkout.
Where consent is required for non-essential cookies or tracking technologies, we will seek the appropriate consent before activating them.
5. Sharing of Personal Information
We do not sell your personal information to third parties for their own independent marketing purposes.
We may share relevant information with trusted third parties where necessary to operate our business and provide our services, including:
Payment service providers: To process payments, verify transactions, and manage refunds.
Shipping and logistics partners: To dispatch and deliver orders and provide tracking updates.
Website hosting and technology providers: To host, maintain, secure, and operate our website and e-commerce platform.
Analytics and marketing providers: To measure website performance and advertising effectiveness, subject to applicable consent and privacy requirements.
Customer support and communication providers: To help us respond to enquiries and provide customer service.
Product brands, suppliers, or service centres: Where necessary to fulfil an order, coordinate delivery, or provide product-specific warranty and after-sales assistance.
Professional advisers and authorities: Where disclosure is reasonably necessary for legal compliance, tax or accounting obligations, fraud prevention, the establishment or defence of legal claims, or a lawful request from a competent authority.
Third parties receiving personal information are expected to handle it in accordance with applicable law and the arrangements governing their services.
6. Third-Party Services and External Links
Our website may contain links to third-party websites, payment gateways, brand websites, courier tracking pages, or other external services.
These third parties may collect and process information under their own privacy policies. We do not control their independent privacy practices and encourage you to review their policies before providing personal information.
The inclusion of a third-party link does not necessarily imply endorsement of that provider’s privacy practices.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include access controls, website security tools, secure connections, restricted administrative access, and appropriate safeguards provided by our service providers.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, warranty assistance, accounting, tax compliance, dispute resolution, fraud prevention, and other lawful business requirements.
Different categories of information may be retained for different periods depending on their purpose and applicable legal obligations.
When personal information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable law and legitimate record-retention requirements.
9. Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
Request information about the personal data we process about you
Request correction or updating of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent for processing that relies on your consent
Opt out of promotional communications
Raise a concern or grievance regarding our handling of personal information
Exercise other rights available under applicable data protection laws
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. We may also need to retain certain information where required by law or necessary to complete a transaction or resolve a legitimate dispute.
To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section below. We may request reasonable information to verify your identity before acting on a request.
10. Children’s Privacy
Our website is intended for individuals who are legally capable of making purchases or using the services offered. It is not directed at children.
We do not knowingly collect children’s personal information in circumstances where doing so would violate applicable law. Where parental consent or other safeguards are required by law, we will follow the applicable requirements.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
11. International Data Processing
Some of our website, hosting, analytics, payment, or other service providers may process information on servers located outside your state or country.
Where personal information is transferred or processed across borders, we will take steps to comply with applicable legal requirements and any restrictions governing such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable laws.
The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or seek consent for material changes.
We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is handled, please contact us:
Business Name: Sakhi Beauty Concepts
Brand: Sakhi Beauty Concepts
Website: https://sakhibeautyconcepts.com/
Business Address: A-39, Vishal Enclave, Opp. TDI Mall Tagore Garden Extension, Vishal Cinema Road, Rajouri Garden, New Delhi – 110027, India
Email: sakhibeautyconcept@gmail.com
Phone: +91-9289489589, +91-9266969646
Privacy or Grievance Contact: +91-9811139675, Mr. Anil Rai (Director)
Please include sufficient details about your request so that we can identify the relevant information and respond appropriately.
Important: This Privacy Policy is intended to explain our general privacy practices. It should be reviewed and adapted to reflect our actual data collection, website integrations, and applicable legal requirements before publication.